Hello there. I'm Carlos, a designer with over 15 years of experience based in sunny Portugal.
I work remotely as a designer at Nagarro, turning clients' needs into validated working products and services through a human-centred design approach.
Selected Work
Startups. Scale-ups. Enterprises. I've helped teams launch, evolve, rebuild, innovate. If you want to check my portfolio request it and I will send it to you.
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GPTs and Agents
I developed several GPTs and agents to accelerate the innovation process. From GPTs to perform market and industry analysis to proto-personas to kick-start ideation process all in the name of fast prototyping and experimentation.
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RMS Information Central
Led and designed a support platform for customers to self-serve, consume information and get help on Risk Managment Solutions.
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Vodafone Ireland
Shapped B2C and B2B solutions in the ecommerce and self-serve space while managing a team of designers. From launching a 100% digital product to increasing sales to 300%.
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Eir
Redefined eir's users flows through quantitative and qualitative insights driving improvements on sales and self-serve performance.
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Tourism Ireland
Led the entire redesign process of how Tourism Ireland communicates to their audience where investments are being made to promote the island of Ireland.
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Irish Rail
Collaborated in the process of enhancing the digital experience and to meet and exceed their customer's expectations.
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RDS
Lead the redesign of the RDS online presence, not only to modernise it but also to promote more efficiently the space for event booking.
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Energia Registrations
Through research I was able to identify key optimisations to the registration process which led to an increase in the conversion rate.
Writtings
How AI can help you accelerate your product innovation process
This article explores how an innovation strategy, and a structured approach can help in that journey. We explain what digital product innovation is, the different types of it, and the process for managing it successfully.
Business is the next thing designers need to understand
For many years designers have understood how people behave and use digital products and how to colaborate with engineers to bring them to life, now designers need to understand how business decisions are made.
Becoming a Design Manager
Over the last 2 years or so I’ve had the privilege and huge responsibility to manage a team of 5 designers. This is the story of my journey.
Perfection doesn’t exist in Product Design
The digital industry does a good job at promoting the new ways of working and the new tools, but it does not promote enough the journey.
