Hello there. I'm Carlos, a product designer with over 15 years of experience based in sunny Portugal.
I work remotely as a product designer at Nagarro, turning clients' needs into validated working products and services through a human-centred design approach.
Selected Work
Following a design thinking approach, I create a bridge between what users need, the business ways of working and thinking, driving results to success. In case you want to check my case studies portfolio request it and I will send it to you.
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RMS Information Central
Led and designed a support platform for customers to self-serve, consume information and get help on Risk Managment Solutions.
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Bike Sharing POC
Designed a proof of concept for a city bicycle sharing app, giving its users the ability to search, rent and enjoy their ride.
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Vodafone Ireland
Shapped B2C and B2B solutions in the ecommerce and self-serve space while managing a team of designers.
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Eir
Redefined eir's users flows through quantitative and qualitative insights driving improvements on sales and self-serve performance.
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Tourism Ireland
Led the entire redesign process of how Tourism Ireland communicates to their audience where investments are being made to promote the island of Ireland.
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Irish Rail
Collaborated in the process of enhancing the digital experience and to meet and exceed their customer's expectations.
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RDS
Lead the redesign of the RDS online presence, not only to modernise it but also to promote more efficiently the space for event booking.
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Energia Registrations
Through research I was able to identify key optimisations to the registration process which led to an increase in the conversion rate.
Writtings
How AI can help you accelerate your product innovation process
This article explores how an innovation strategy, and a structured approach can help in that journey. We explain what digital product innovation is, the different types of it, and the process for managing it successfully.
Business is the next thing designers need to understand
For many years designers have understood how people behave and use digital products and how to colaborate with engineers to bring them to life, now designers need to understand how business decisions are made.
Becoming a Design Manager
Over the last 2 years or so I’ve had the privilege and huge responsibility to manage a team of 5 designers. This is the story of my journey.
Perfection doesn’t exist in Product Design
The digital industry does a good job at promoting the new ways of working and the new tools, but it does not promote enough the journey.
Currently Reading
Turn the Ship Around!: A True Story of Turning Followers into Leaders
by L. David Marquet